SHIPPING

SHIPPING POLICY

UK DELIVERY INFO

· Good news, as a customer of Johnny Banko you're entitled to our standard free delivery service. Standard delivery operates weekdays Mon - Fri 8am

· Day delivery needs to be placed by 5.00pm to be received the following day by 7.00pm latest.

Next day delivery costs 5.99GBP.

Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 5pm or the weekend, then you’ll receive it on the following Tuesday.

Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the

SATURDAY DELIVERY

Saturday delivery is delivered on the first Saturday after the order is placed. Orders must be placed on or before Friday by 5.00pm to be delivered on Saturday.

Saturday delivery costs 10GBP.

If you’re nominated day is Saturday but you’ve ordered in the week, it’s cool. We hold on to your items and make sure it’s despatched on time so it’s delivered exactly when you want it.

DELIVERY SERVICE

All our deliveries are handled by Royal Mail or Parcelforce.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

USA DELIVERY INFO

· Good news, as a customer of Johnny Banko you’re entitled to our standard free delivery service. Standard delivery operates weekdays Mon - Fri 8am to 7pm.

All USA orders take approx 2-3 working days. To ensure you get all your goods before the weekend, please place your order by Tuesday 4pm Pacific time to receive by Friday at the latest. Unfortunately, we do not offer a Saturday service.

NEXT DAY DELIVERY

Need that item asap? Next working day delivery needs to be placed by 4.00pm Pacific time to be delivered up to 4.30pm the next working day.

USA Next day delivery costs 12GBP.

Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 4pm Pacific time or on the weekend, then you’ll receive it on the following Tuesday.

Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the following day.

DELIVERY SERVICE

All our deliveries are handled by UPS.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

INTERNATIONAL DELIVERY INFO

Good news, as a Johnny Banko member we can deliver your items Mon - Fri 8am to 7pm for 18GBP.

· There is no next day delivery or Saturday service.

DELIVERY SERVICE

All our international deliveries are handled by UPS, FedEx, DPD, TNT and Troll.

Reliability is key, which is why we use a signed-for delivery service.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Johnny Banko we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.